---
title: submitting bug reports
description: "## Submitting Bug Reports **Overview** The **Bug Report Icon** **🐞** enables users to quickly report unexpected behavior, system errors, or adverse issues encountered while using the **[register by ability business](https://abilityregister.com/encyclopedia/register-by-ability-business/)** point of sale system. This tool ensures technical support is…"
url: "https://abilityregister.com/wiki-register/submitting-bug-reports-in-register-by-ability-business/"
updated: "2026-10-28"
category: items.
tags:
  - resources
---

# submitting bug reports

## Submitting Bug Reports **Overview**

The **Bug Report Icon** **🐞** enables users to quickly report unexpected behavior, system errors, or adverse issues encountered while using the **[register by ability business](https://abilityregister.com/encyclopedia/register-by-ability-business/)** point of sale system. This tool ensures technical support is notified quickly and efficiently, helping maintain a smooth and reliable experience.

## **Where to Find the Bug Report Icon**

The **Bug Report Icon** appears as a **bug symbol (🐞)** located in the **bottom-right corner** of the register screen.

## **When to Use the Bug Report Icon**

Use the **Bug Report Icon** when you experience any of the following:

- Unexpected system behavior (e.g., the register freezes or buttons don’t respond).
- Errors or glitches (e.g., item not scanning properly, totals not calculating).
- Visual bugs (e.g., layout issues, misaligned text or buttons).
- Crashes or system warnings.
- Inconsistencies or problems that disrupt normal usage.

**Important**: For urgent issues that stop sales activity, also contact Ability Business support after submitting a bug report.

## **How to Submit a Bug/Error Report**

1. **Click the Bug Report Icon (🐞)**
   - A bug report form will pop up.
2. **Fill in the Details:**

   - **What you were doing:**Mention what action you were taking when the error occurred (e.g., scanning a barcode, clicking a button).
   - **What happened Instead:**Briefly describe what went wrong.
   - **What were you doing immediately before the unexpected behavior?**
   - **Are there any other details you’d like to share?**
   - **Screenshots (optional):**You may post a screenshot up to 10MB in size.
3. **Submit the Report**

Click **“Send Report”** to send the details directly to technical support.

## **Tips for Better Bug Reports**

- Be as specific as possible — the more detail you provide, the faster the issue can be addressed.
- If the problem can be reproduced, describe how to trigger it.
- Avoid including personal customer information in the report.

## **What Happens After You Submit**

- Your report is logged and reviewed by the technical team.
- If the issue is critical or recurring, support may follow up with more questions.
- Fixes are typically rolled out in system updates or hotfixes.

## **Still Having Trouble?**

If the system is frozen or the Bug Report Icon is not working:

- Restart the register (if safe to do so).

Report the issue manually to the Ability Business support line.

## **Pro Tip**

Reporting bugs helps improve the system for everyone. Even small issues matter — don’t hesitate to submit a bug report when something feels off.