1. Select “Accept Return”.
2. Search by the receipt number or select the customer to find the receipt. 
3. Select the receipt from the list.
4. Click “Start Return”. 

After clicking “Start Return” you will now be on the “Please confirm The Items To Return” screen.

Confirm Items to Return

1. Scan the barcode or select the items from the list to be returned.
   1. Return all will select all items.
2. Once selected click “Start Return”.

Note: If you selected the wrong receipt you can select the “Back To Search” to take you back to the Select Receipt screen.

Finalizing the Return

At the top of the screen you will see “This transaction is a refund”. This will let you know that you are processing a return and not making a sale. 

Quick Pick will not be available while processing a return.

Processing the Return with no sale

1. Selecting “Auto Apply Payments” will auto select the original payment method used.
2. Select “Cash”, “Credit”, “Account”. 
3. Enter the refund amount. 
4. Select Complete to finalize the transaction.

Note: You are able to split payments between Cash, Credit, and account.

Processing the Return with additional sales

If there are additional items being sold along with a refund you can with register by Ability Business.

1. Scan the barcode or utilize the search item bar to add new items.
2. Select “Cash”, “Credit”, or “Account”. 
3. Select “Complete” to finalize the transaction.