Overview #

The Bug Report Icon 🐞 enables users to quickly report unexpected behavior, system errors, or adverse issues encountered while using the register by ability business point of sale system. This tool ensures technical support is notified quickly and efficiently, helping maintain a smooth and reliable experience.

Where to Find the Bug Report Icon #

The Bug Report Icon appears as a bug symbol (🐞) located in the bottom-right corner of the register screen.

When to Use the Bug Report Icon #

Use the Bug Report Icon when you experience any of the following:

• Unexpected system behavior (e.g., the register freezes or buttons don’t respond).
  
• Errors or glitches (e.g., item not scanning properly, totals not calculating).
  
• Visual bugs (e.g., layout issues, misaligned text or buttons).
  
• Crashes or system warnings.
  
• Inconsistencies or problems that disrupt normal usage.
  

Important: For urgent issues that stop sales activity, also contact Ability Business support after submitting a bug report.

How to Submit a Bug/Error Report #

1. Click the Bug Report Icon (🐞)
   
   • A bug report form will pop up.
     
2. Fill in the Details:
   
   • What you were doing: Mention what action you were taking when the error occurred (e.g., scanning a barcode, clicking a button).
     
   • What happened Instead: Briefly describe what went wrong.
   • What were you doing immediately before the unexpected behavior?
   • Are there any other details you’d like to share?
   • Screenshots (optional): You may post a screenshot up to 10MB in size.
3. Submit the Report

Click “Send Report” to send the details directly to technical support.

Tips for Better Bug Reports #

• Be as specific as possible — the more detail you provide, the faster the issue can be addressed.
  
• If the problem can be reproduced, describe how to trigger it.
  
• Avoid including personal customer information in the report.
  

What Happens After You Submit #

• Your report is logged and reviewed by the technical team.
  
• If the issue is critical or recurring, support may follow up with more questions.
  
• Fixes are typically rolled out in system updates or hotfixes.
  

Still Having Trouble? #

If the system is frozen or the Bug Report Icon is not working:

• Restart the register (if safe to do so).
  

Report the issue manually to the Ability Business support line.

Pro Tip #

Reporting bugs helps improve the system for everyone. Even small issues matter — don’t hesitate to submit a bug report when something feels off.